We know what works
Let us apply our 50 years of experience to the WASH problems you face
Towards social justice
Integrating a social approach and the human right to water
Strengthening the institutional capacity of a public and social water and sanitation company in the peri-urban areas of La Paz
Key team members
EPSAS, a public and social water and sanitation company in Bolivia is committed to social justice and the human right to water, as well as transparency and accountability. Its vision and mission expressed this - but it faced difficulties translating this into its day-to-day work. One of the problems was that EPSAS didn't have an internal policy or strategy which embedded this commitment into its procedures and processes.
We worked with EPSAS to create a social action plan which embedded these commitments in throughout its work. We also helped to establish a process of monitoring service delivery against social indicators, and using the results to improve planning. We used the monitoring results to develop an awareness raising campaign, and held training workshops on efficient water use and sanitary practices, targeted at different user groups. These activities ensured the quality and sustainability of the service delivery to all the population groups in the municipalities of El Alto and La Paz.
Our work with EPSAS was a follow-up to our collaboration with Royal Haskoning-DHV in the preparatory phase of the project, where we were responsible for conducting the socio-economic feasibility study.
EPSAS, a public and social water and sanitation company in Bolivia is committed to social justice and the human right to water, as well as transparency and accountability. Its vision and mission expressed this - but it faced difficulties translating this into its day-to-day work. One of the problems was that EPSAS didn't have an internal policy or strategy which embedded this commitment into its procedures and processes.
We worked with EPSAS to create a social action plan which embedded these commitments in throughout its work. We also helped to establish a process of monitoring service delivery against social indicators, and using the results to improve planning. We used the monitoring results to develop an awareness raising campaign, and held training workshops on efficient water use and sanitary practices, targeted at different user groups. These activities ensured the quality and sustainability of the service delivery to all the population groups in the municipalities of El Alto and La Paz.
Our work with EPSAS was a follow-up to our collaboration with Royal Haskoning-DHV in the preparatory phase of the project, where we were responsible for conducting the socio-economic feasibility study.